Privacy Policy

1. Introduction

Your privacy is important to us. This Privacy Policy explains how we collect, use, process, and protect your personal data in accordance with:

• Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR)
• UK GDPR and Data Protection Act 2018
• Slovak Act No. 18/2018 Coll. on Personal Data Protection
• Personal Information Protection and Electronic Documents Act (PIPEDA) – Canada
• Privacy Act 2020 – New Zealand

By using our website, you agree to the practices described in this policy.

2. Data Controller

The data controller responsible for processing your personal data is:

3. What Personal Data We Collect

We may collect and process the following personal data:

Information you provide:

• Full name
• Email address
• Phone number
• Appointment or booking details
• Billing information (processed via Stripe)

Automatically collected data:

• IP address
• Browser type and device information
• Cookies and tracking identifiers
• Website usage behavior
• Analytics data via Meta Pixel and/or Google Analytics

We do not directly store or process full payment card details. Payments are securely processed by Stripe.

4. Purpose of Processing

We process your personal data for the following purposes:

• Processing orders and delivering digital products
• Booking and managing appointments
• Sending transactional emails
• Customer support
• Email marketing (if consent is given)
• Retargeting and personalized advertising (based on cookie consent)
• Website analytics and performance improvement

5. Legal Basis for Processing

We process personal data under the following legal bases:

• Performance of a contract (e.g., purchase of a digital product)
• Consent (e.g., marketing emails, cookies)
• Legitimate interest (e.g., website security and basic analytics)
• Legal obligations (e.g., accounting regulations)

6. Digital Products & No Income Guarantee

Our website may offer digital products, educational materials, or informational content.

We do not guarantee any specific results, income, or financial outcomes from the use of our products. Any examples or case studies are illustrative only. Your results depend entirely on your individual effort, skills, experience, and external factors beyond our control.

All decisions and actions taken based on our products are solely your responsibility.

7. Refund Policy – Digital Products

Due to the digital nature of our products:

• All sales are final and non-refundable once access to the digital content has been granted.
• By purchasing and accessing the digital product, you expressly agree to immediate delivery and acknowledge that you lose your right of withdrawal where applicable under EU, UK, Canadian, and New Zealand consumer protection law.
• Refunds may only be issued in cases of technical malfunction preventing access to the product.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies, including:

• Essential cookies (necessary for website functionality)
• Analytics cookies (e.g., Google Analytics)
• Marketing cookies (e.g., Meta/Facebook Pixel)
• Retargeting technologies
• Tracking pixels
• Device identifiers

Cookies help us:

• Improve website functionality
• Analyze traffic and performance
• Deliver personalized advertisements
• Conduct retargeting campaigns

You can manage or withdraw your consent at any time via the cookie banner or your browser settings.

9. Data Sharing and Third Parties

We may share your data with trusted service providers, including:

• Stripe (payment processing)
• Meta Platforms (advertising services)
• Google (analytics services)
• Email marketing providers
• Hosting providers

These providers process data in accordance with GDPR, UK GDPR, PIPEDA, and New Zealand Privacy Act, and applicable international data transfer safeguards, including Standard Contractual Clauses where required.

10. International Data Transfers

As we operate within the European Union and advertise to countries such as the United Kingdom, Canada, and New Zealand, your data may be processed outside your country of residence.

Where data is transferred outside the EU/EEA, UK, Canada, or New Zealand, appropriate safeguards are implemented in accordance with GDPR, UK GDPR, PIPEDA, and New Zealand Privacy Act requirements, including Standard Contractual Clauses and adequacy decisions where applicable.

11. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, and no longer than 7 years from the last interaction unless otherwise required by law.

Marketing consent data is retained until consent is withdrawn.

12. Your Rights

Under GDPR, UK GDPR, PIPEDA, and the New Zealand Privacy Act, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure ("right to be forgotten")
• Restrict processing
• Data portability
• Withdraw consent at any time
• Object to processing based on legitimate interests
• Lodge a complaint with the relevant supervisory authority

Supervisory Authorities:

13. Contact

If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact us at:

info@aiclonely.com

We are happy to answer any questions regarding your data, purchases, or use of our services.